Store Policies
Welcome to the redesigned Lean Supermarket!
Still the same great webstore for all your Lean Manufacturing needs but with greater functionality. Type in "kanban" in the search above and see all the products we have to offer in that category. We are even in mobile format on your smart phone.
Delivery Time
Most products deliver within 5 to 7 business days of order entry unless there is a stated longer lead time for the product. If there is an unexpected backorder or longer lead time, we will notify the customer as soon as possible of the situation.
Payment Information
All major credit cards are accepted. We also accept purchase orders upon completion of trade reference check/credit approval process. Order delivery for most standard products is typically 5 - 7 business days from order entry.
Customer Cancellations
No cancellations are accepted after shipment - all sales are final.
Returns
Returns are available on a very limited basis with a 25% restocking charge and must be made within 30 days of order delivery. Shipping charges are not refunded. Products not returnable include (but not limited to): opened merchandise, DVDs/videos, customized products such as andon lights, count-down timers, software systems, etc.
Shipping & Freight
All orders are shipped UPS Ground, FedEx Ground, or USPS standard. If a package is damaged in shipment, you should not accept the package without appropriate documentation of damage. The Lean Supermarket is not responsible for merchandise damaged in shipping.
The website only estimates shipments within the Continental United States. Shipping charges internationally or to Hawaii, Alaska, or Puerto Rico will cost more and quotes are given before the orders are processed.
Short Product or Wrong Product
Claims for shortages or wrong product must be made within 20 days from the date of shipment. Claims made after 20 days will not be accepted.
Warranty
The Lean Supermarket LLC warrants its products to be free from defects at the time they are sold. The Lean Supermarket's liability is limited to the replacement of the products sold, provided it can be determined that they were defective at the time they were sold. The Lean Supermarket can not be held liable for any loss, damage, injury, or expense of any kind as a result of the use, or inability to use the Lean Supermarket's products. This warranty is in lieu of any other warranty expressed or implied.
Sales Tax - International Orders
The Lean Supermarket LLC does not charge sales tax on orders sent outside the United States. It is the responsibility of the customer to pay any taxes, custom fees, or duties required in their respective country. Please contact your local tax authorities for more information.
International Orders
We rarely ship outside the United States because shipping costs are usually too prohibitive for most international customers.
Regulations
The customer is responsible for ensuring that the Lean Supermarket products purchased meets Corporate, State, and Federal regulations in the customer's local area.
Giving Back
We donate a small portion of our profit to international missions work.
Content
The Lean Supermarket LLC does not warrant the accuracy, integrity, or completeness of the content provided on our internet site.
Limitation of Liability
In no event is the Lean Supermarket LLC liable in contract, warranty, tort, product liability, strict liability, to any person for any damages of any type from or in connection with any use or inability to use, or results of use of the products or content from the Lean Supermarket.
Minimum Age
You must be 18 years old or older to purchase materials from the Lean Supermarket LLC.
Internet Site Content
The Lean Supermarket LLC makes every effort to ensure that the content on this Internet Site is complete and current. However, the Lean Supermarket does not guarantee that the information contained on this Internet Site will not contain errors, inaccuracies or omissions. Such errors, inaccuracies or omissions may relate to price or to product description or availability. The Lean Supermarket reserves the right to correct any error, inaccuracy or omission or to change or update the content without prior notice to you. Further, the Lean Supermarket reserves the right to refuse or cancel any orders containing any error, inaccuracy or omission, whether or not the order has been submitted, confirmed and/or your credit card has been charged. If your credit card has been charged for the purchase and your order is cancelled, the Lean Supermarket shall promptly issue a credit to your credit card.
Lean Supermarket Order Cancellations
The Lean Supermarket LLC reserves the right to refuse or cancel any orders.
Lean Supermarket and Protecting Your Privacy
Lean Supermarket is committed to protecting your privacy. We will not sell or disclose any information that identifies you to a third party without your prior approval. Lean Supermarket does not sell, trade or rent your personal information to others.
